Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at hello@valishaj.com. Once your return is approved, we’ll send you detailed instructions on how and where to send your package.

Please note: Customers are responsible for the cost of the return shipping label. Returns must be sent to the following address: 850 Dogwood Rd B200 - 2419, Lawrenceville, GA 30044

Items sent back to us without prior authorization will not be accepted.


Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll work quickly to evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns on sale items or gift cards.

If you have questions about whether your item qualifies for a return, please reach out to us at hello@valishaj.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at Hello@valishaj.com.